The Data Protection Officer can be contacted at privacy@adlsmartcare.com or

ADL Smartcare,
Electric Works,
Sheffield Digital Campus,
3 Concourse Way,
Sheffield,
S1 2BJ

ADL Smartcare is the Data Controller.

ADL Smartcare does not have any third-party advertising within the service and we do not send marketing emails or share your information to third parties for marketing purposes.

If you have any queries regarding us processing of your personal data, please contact our Data Protection Officer by email: privacy@adlsmartcare.com.

We update this Policy from time to time, so please review this Policy regularly. By continuing to use this service after it has been updated it will be deemed that you have consented to the updated Privacy Policy. If not, you may choose to cancel your account.

ADL Smartcare recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

You can exercise a number of rights regarding our use of your data from within the service:

• You can access a copy of the information we have on you, through the account area of the service. This is for yourself or any profiles you created for a friend/relative.
• You can correct any information we have on you through the account area of the service.
• You can access a copy of your name and address details in a common, machine-readable format such as Comma-Separated Values (CSV) to share with another supplier.

You can exercise a number of rights regarding your data by using the GDPR dedicated contact form found within the service or by contacting the Data Protection Officer.

• You can make a request for us to delete your data, however we may be prevented from doing this if it impacts our ability to defend a claim against the advice we provide or if it is detrimental to you or the public’s health.
• You may withdraw your consent for ADL Smartcare to collect and process data about you at any time.
• You can ask us to restrict the processing of your data.

Please note that some of these rights aren’t absolute - for example, we may not be able to forget you if we have to keep some of your data to comply with the law—but we’ll evaluate your request in accordance with applicable data protection laws.

ADL’s Data Protection Officer will respond to your request within one month of the date we receive it

Also, note that you are not satisfied with the way we are handling your data then you have the right to lodge a complaint with the UK Information Commissioner’s Office or the supervisory authority in your country of residence or place of work.

In running and maintaining our Services we may collect and process the following data about you:

Navigation and Insight

• Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
• We use technology to collect information indirectly - such as your IP address and mobile device identifier and how much time you spend on the site. This is commonplace across all internet services to enable the investigation of issues such as malicious use. This information is then kept in our internet access logs.
• We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small data files that save and retrieve information about your visit to our website, such as how you entered our website, how you navigated through the website and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website and associated services.
• The cookies we use identify you as a number. If you are not comfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. Disabling cookies, however, may affect our ability to provide services to you. If certain cookies are disabled you may not be able to access the service. See our Cookie Policy for more information on the cookies we use.
• Site features such as whether the show or hide the accessibility bar, acceptance to the Cookie question.

Navigation and Insight Legal Basis – Legitimate Interest

We use the data you provide and how you navigate and use our service in order to improve the website experience and develop a better self-help solution so you get to advice faster and inform our research and development; so we can better understand our users and how they are ageing. We also send you surveys about our Services, but completion of these are voluntary. The use of this data is required for our mutual interests are met by improving the tools and platform available, through better use of technology, user design and communications.

Communication

• ADL Smartcare collect your email address as a part of the registration process. The email address is tied to your user account and checks that you are a verified user. We use your email address to send you important updates about the service.
• We would never user your email address for marketing purposes or sharing with third parties other than with the Public Authority/ partner organisation you have signed up with.

Communication Legal Basis – Legitimate Interest

Sending You Emails: We will send users important notices about issues with the service such as any service availability or security concerns. ADL Smartcare has a legitimate interest in sending these emails to keep you informed as it may affect your experience of the service.

Personal Information

• Information provided voluntarily by you. For example, when you request information or register an account, we will collect your name, email address, postcode and password.
• Data is collected when you perform a self-assessment through the website. This is collected in order to provide healthcare related guidance, information and services. It includes, your Instrumental Activities of Daily Living capabilities, your record of performing the recommended activities and any answers to questions to support the matching of solutions to your needs for a given area of interest such as struggling to get up and down from the bottom of a bath.
• This service is provided to you by ADL Smartcare on behalf of North Lanarkshire Council. By using the service you expressly give North Lanarkshire Council permission to access your data
• We will never use your identifiable personal to support our ethical research into ageing and improving healthy ageing for others. However, subject to your approval we would like to use your anonymised data for this purpose. You can opt out at registration or change your approval by accessing your account within the service.
• Information that you provide when you communicate with us by any means such as a contact form or via email.
• Where we are responding to your specific instructions (either directly or through a third party), we will forward information to othersin order to fulfil your request. (We can assure you thatyou will NOT receive unsolicited information from commercial companies because of data we collect).
• In addition to your specific requests, there are times when providing access to some or all of your personal data to authorised users from other organisations such as the NHS, Social Services, GPs and the Voluntary Sector, will allow us/ them to provide you with a better service, and/or reduce or avoid duplication.
• Within the service we provide links to third parties. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should always review their policy before visiting the service or sending them any personal data.

Personal Information Legal Basis – Explicit Consent

When you register for the service, you provide consent for us to use your non-identifiable data for the purposes of ethical research into ageing and healthy ageing at our research centre based in Newcastle University. You can opt out at any time by accessing your account within the service and withdrawing your consent.

Personal Information Legal Basis – Legal Duty

Where we provide the service for a Public Authority, ADL Smartcare has a legal duty to comply with their rights as a Health and Social Care service are followed. For example, they may need to share your data with other public bodies in the interests of public health. Additionally ADL will need to retain data to protect them from any future legal challenge regarding the advice provided

We employ safeguards, such a formal data governance programme and robust security measures, to protect your data and your privacy.

You are not required to provide personal data to us however, your failure to do so may affect our ability to provide some of the services you request. For example, we are unable to save an assessment if you do not open an ADL Smartcare account.

There is no advertising within the service.

We do show retailers or suppliers of services and products so that you can source solutions matched to your needs. We do not get paid to show these suppliers. Amazon do pay us a small affiliate fee if a product is purchased through them.

We do not send marketing emails or allow third party to send marketing emails.

ADL Smartcare uses your answers to the questions within the service, to match solutions including advice, information and equipment to your personal capability and environment, that will help you with your independence and healthy ageing.

The matching process takes place through an automated decision-making process, which is visible to you at all times and can be challenged if required by a real person following the outcome of the matching.

The matching is based on 17 years of independent professional advice, so the outcomes follow best practice across the UK.

ADL Smartcare does not use artificial intelligence, profiling or hidden automated decision making which the user is not aware of.

We use the following service providers in the administration and delivery of the service:

We also may disclose your information if required by law, requested by law enforcement authorities or to enforce our legal rights. We may share your information in connection with a sale or reorganisation of ADL Smartcare, but in any such case, the terms of this Policy will continue to apply.

The service is hosted on dedicated, segregated infrastructure within a former nuclear bunker in Kent, UK (within the EU). Your identifiable information does not leave this secure location.

We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.

We have built a Privacy Impact Assessment process into the organisation’s project management and idea creation framework. Any project which is being proposed will have a PIA completed so that its privacy is reviewed.

If you work for a company that has a business relationship with ADL Smartcare, we use your data in slightly different ways than for individual users of the services.

We collect a business user’s name, work email address, office number and fax number. We use this data to enable you to sign into your business’ account and to access your reporting information. In addition, we may use your data to perform business services you request.

Finally, we will send you the following email communications: operational emails, customer service emails and business marketing emails. When you receive one of these emails, you can opt out of receiving emails from us, other than service emails related to your requests.

ADL Smartcare assumes that we are undertaking B2B marketing (sending emails to members of another organisation).

If you are a sole trader or individual from outside of an organisation, ADL Smartcare requires your consent to contact you.

Under PECR B2B guidelines (https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/), ADL Smartcare will provide an opt out or unsubscribe button on every email.

Legal Basis – legitimate interests

ADL Smartcare uses the principle of legitimate interests as a basis for processing and holding your data as we have gathered your information through interaction with your business and assume that you want to hear from us. We communicate with you via email marketing as we believe there is not a less intrusive and timely way to convey the same information.

ADL Smartcare assumes we are sending you communications in a way that you would reasonably expect and that we are not causing you unjustified harm.